Due to the circumstances surrounding the tenants in the supported living accommodation, it was vital that there was a record of any maintenance, or other issues relating to the property and its management.

Ugly Fashion Media provided an online support centre, which initially sent support requests to the support workers who lived at the property supporting the tenants. If they could not resolve any of the issues, they were able to escalate the issue to the landlord who would then take ownership of the problem.

Not only did this remove the requirement for multiple phone calls, emails, and letters, but it also kept a record of any contact that was made in a centralised secure place. Finally it helped the tenants to understand the correct process for raising issues, and gave them independence in solving their own problems.

Once the hosting had been set up the client could also add updates to the website, which were not viewable by the public, as well as registering new users, and setting up new email addresses if required.  Online support documents were provided via the website.